TERMS & CONDITIONS
Welcome to Coorong Collective. By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.
1. General Information
Coorong Collective (“we,” “our,” “us”) operates this website to provide customers with handmade and curated products, including candles, jewellery, teas, bath salts, soaps, and related items.
By using our website, you acknowledge that you are at least 18 years old or have the permission of a parent or guardian.
2. Products and Descriptions
We take care to display and describe our products as accurately as possible. However, variations may occur in colour, scent, and appearance due to the handmade nature of some products.
We reserve the right to modify or discontinue any product at any time without notice.
3. Pricing and Payment
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
We reserve the right to change prices at any time without prior notice.
Payments must be made in full at the time of purchase through our secure checkout system.
4. Shipping and Delivery
We offer delivery within Australia. Shipping costs and delivery times are stated at checkout.
Once an order is shipped, Coorong Collective is not responsible for delays, loss, or damage caused by postal or courier services.
5. Returns and Refunds
We want you to love your purchase. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.
Due to hygiene and safety reasons, we do not accept returns for used candles, opened teas, or bath products unless faulty.
Refunds or replacements are issued at our discretion upon verification of the issue.
6. Intellectual Property
All content on this website—including text, images, designs, logos, and product names—is the property of Coorong Collective.
You may not reproduce, distribute, or use any content without written permission.
7. Limitation of Liability
Coorong Collective is not liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
Always follow product safety instructions and discontinue use if irritation or adverse reaction occurs.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Changes to Terms
Coorong Collective reserves the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date.
10. Contact Us
For questions about these Terms and Conditions, please contact us at:
PRIVACY POLICY
At Coorong Collective, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
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Personal Information: such as your name, email address, shipping address, and phone number when you place an order or subscribe to our newsletter.
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Payment Information: processed securely through our payment providers (we do not store your credit card details).
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Website Usage Data: including your IP address, browser type, and browsing activity through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders.
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Communicate with you about your order or account.
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Send updates, promotions, or newsletters (if you have opted in).
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Improve our website, products, and customer experience.
We will never sell, rent, or trade your personal information to third parties.
3. Sharing of Information
We may share limited information with:
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Service providers (e.g., shipping companies, payment processors) who help us operate our business.
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Legal authorities, if required by law or to protect our rights.
All third-party partners are required to handle your information in accordance with privacy standards.
4. Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but this may affect website functionality.
5. Data Security
We take reasonable precautions to protect your personal information from loss, misuse, or unauthorized access. However, no online system is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You may request access to, correction, or deletion of your personal information at any time by contacting us at [insert your email address].
You may also unsubscribe from our marketing emails by clicking the “unsubscribe” link in any email.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
8. Contact Us
For privacy-related questions or requests, please contact: